Privacy statement & cookie policy
We respect the privacy of the visitors of our website and our guests. We take care to confidentially process the information that you entrust to us. All processing of personal data occurs in compliance with the Dutch Personal Data Protection Act (WBP). This privacy statement specifies what data we may collect, for what purposes and your rights pertaining to it. Should you have any questions after reading our privacy statement and cookie policy, please do not hesitate to contact us.
Who is responsible for collecting your data
Camping Val d'Or
Dirkjan & Liesbeth van Berkum
Um Gaertchen 2
L-9747 Enscherange
G.D.-Luxembourg
Specification of stored data
We aim to make your stay as pleasant as possible and have you correctly informed of our services and rates. We require some of your personal data in order to do so.
Reservations
When you make a reservation with us, we process some of your personal data. Among this is your name, address and place of residence, as well as dates of arrival and departure, your travelling party and indicated preferences. This data is registered and stored in the booking software we use to provide our services to you.
Website forms
When you fill a form on our website, the data you provide are delivered to us via email. You will always receive a copy of your form entry to the email address you have provided for your own administrative purposes. A copy of the form entry will be securely stored online as back-up.
Newsletter subscription
We sent newsletters to inform potential guests about news, special offers, our services and related content. Your email address is added to the list of subscribers when you are or have been our guest, or with your explicit consent.
The list of subscribers may be shared with co-operative enterprises to which we are party. These enterprises may use your email address to send you a newsletter providing news, special offers and related content pertaining to that particular co-operative enterprise.
Every newsletter contains a link to unsubscribe from our newsletter service. Your email is then deleted directly from our list of subscribers.
Why do we store data?
Our processing of your personal data is in compliance with the General Data Protection Regulation (GDPR / AVG). We always have legal grounds for processing and storing of your personal data.
Agreement
When you book your stay with us, we require your personal data to provide our services and facilitate your stay. Should you choose not to provide us with your data, we cannot offer our services to you.
Legal compliance
In order for us to comply with local laws and regulations, we must process your data. We are, for example, required to register some of your data in our night-register.
Justified interest
We continually aim to optimize and improve our services to you. We use the personal data you have provided us with for the purposes of analysis and improvement of our services. Your personal data may also be used for our marketing and communications, such as sending a newsletter. Should you have no interest in such communications, you may indicate this to us.
Length of data storage period
Your data is securely stored for as long as need be for the purposes as indicated in this privacy statement, or for as long as required by local regulation and to settle (commercial) disputes.
Security of your data
We shall take all appropriate technical and organisational measures to protect your data from theft or illegitimate use.
Your rights
Access
You have the right to view your personal data stored with us after written inquiry. We are happy to answer your question regarding your data.
Modification
You can indicate to us through written inquiry that you wish to modify your personal data should you find this data to be incomplete or incorrect.
Removal
You can request us to remove your personal data from our storage, unless we are legally obliged to store your personal data. A case in point would be for taxation purposes.
Cookie policy
Our website uses cookies and other software such as JavaScripts. These are small, simple text files which your computer saves when you visit our website. Should you visit our website, you automatically agree to accept cookies on your device. You can remove or block cookies, please see the cookie policy indicated below.
We aim to respect your privacy as well as provide you with a pleasant browsing experience on our website, thus we wish you inform you of how and why we use cookies.
Used cookies
Google Analytics
This website uses Google Analytics cookies. These cookies are used to register and analyse web traffic, allowing us to improve the quality and effectiveness of our website for your browsing experience.
Our website uses the Google Analytics cookie in compliance with the guidelines of the Personal Data Authority. There is a processing agreement with Google, detailing the relation between us as responsible for your data and Google as processor of your personal data.
The information Google collects is anonymized to great extent, making sure to obfuscate data like your IP address.
The information Google collects is stored on servers located in the United States. Google may provide this information to third parties after legal obligation or for processing by third parties. We can exert no influence over this
Google AdWords
In addition to the Google Analytics cookies, this website also contains cookies for Google Adwords. These cookies are collected to create a profile of you, so that we can show you a suitable advertisement at a later time. For more information about how Google can use your personal data, we would like to refer you to their privacy conditions
Social media
Our website offers links to several social media platforms, allowing you to connect to your own social media account. These links are marked with a logo and/or text link. Using the link allows your browser to connect directly to the servers of the linked social media platform. Should you be logged in to your social media account whilst visiting our website and want to share our web content, this information will be linked to your social media account.
For more information on how these social media platforms collect and treat your personal data, which they may collect through cookies, we direct you to their respective privacy statements and cookie policies. We can exert no influence over this.
Functional cookies
Functional cookies are indispensable for a smooth and proper functioning of our website, including the optimisation of ease of use such as autofill of your personal data into website forms. Functional cookies do not collect or store personal data.
Embedded content
Our website uses third party content. This content is sourced outside of our sphere of influence and is placed upon our website using third party programs. Examples of these programs and content are booking software, Zoover, Youtube videos and Google Maps. These programs also uses cookies, ensuring the proper integration and display of the provided content. For more information on third party processing of collected data we direct you to their respective privacy statements and cookie policies.
How can you remove or block cookies?
Should you want to remove or block cookies, you can change your browser settings. Each browser has its own specific instructions for doing so, please select the link below of the browser on which you want to remove or block cookies and follow the linked instructions. Should you visit our website through various browsers, you will have to change your cookie settings for each individual browser.
Final notice
We take utmost care in creating our website. However, we cannot be held responsible for any direct or indirect damage resulting from the use of the information provided on this website. No rights or claims can be derived from the content of this website, nor part of any (legal) claim established against us.
The privacy statement and cookie policy may be subject to change. We will indicate all changes on this page and advise you to check this page regularly, so that you may always be up to date with our current privacy statement and cookie policy.
